1. Introduction:
Products are sold in the UK and Europe by Naturalmedis . Naturalmedis sells the products made by Truly Natural Company, a UK registered company (Number 6540034). Truly Natural Company’s trading address is The Orchard, Whitemans Green, Cuckfield, West Sussex, RH17 5HX, United Kingdom
2. Ordering products:
You may order products from the website by selecting the items and quantities that you wish to buy and adding them to your shopping basket. You can view your shopping basket at any time. The total price and number of items purchased will always be displayed at the top of the page. To complete your order you must proceed to the checkout when you have finished shopping and you will be automatically transmitted to our bank’s secure e-payment server to make your payment.
You will receive confirmation of your order by email to the email address you give when you register.
3. Payment and price:
Payment is in advance by credit or debit card on our website. Payment is accepted in pounds sterling or Euros. We will only process payments if we obtain authorization. Goods will not be dispatched until payment is made.
The price of the goods will be the price displayed on the website at the time we accept your order. The price will include any applicable VAT, but not the cost of delivery.
In addition to the price, you will have to pay our delivery charges as quoted in the website at the time we accept your order. Our delivery charges vary according to the method of delivery and the delivery address you specify in your order.
4. Acceptance of orders:
There will be no binding contract of any kind between you and us until we dispatch the goods to you. Until then we may decline to supply the goods to you without giving any reason.
5. Unavailability of products:
If goods are not available we will notify you of the unavailability as soon as possible by email. You will be given the option of waiting for the goods to come into stock or canceling your order. If you decide to cancel your order we will refund all payments in full to your credit or debit card.
6. Delivery:
We will arrange for delivery of the goods you order by the method and to the address which you specify when ordering.
Goods will normally be delivered within the time specified on our website, but we cannot guarantee delivery by these times.
If you do not take delivery of the goods or supply adequate delivery instructions, we may cancel your order and retain the goods. In this event, we will refund you the price of the goods, but you will still be liable to pay any delivery charges.
7. Orders from outside the UK:
If you are outside the UK, you are responsible for any import duties and other taxes which may apply once the goods reach your country. Please contact your local customs office for more information.
You are responsible for complying with all laws and regulations of the country in which you are receiving the goods.
Sales on this website are made on the strict understanding that such sale or use of goods is lawful in your country and does not breach contracts which restrict distribution in your country (and you must take reasonable steps to check). If such sale or use is unlawful or impermissible, any contract of sale will be void from the start. If you become aware of this, please notify us immediately and return the goods to us.
8. Ownership:
Ownership of the goods shall not pass to you until we have received cleared payment for the goods.
9. Cancellation of orders and returns policy:
You have the right to cancel your order within 14 working days of delivery of the goods if you are not happy with the products. Cancellation must be by letter, fax or email. You must return the goods unopened and in a reasonable condition together with the invoice to the above address and at your own expense.
We cannot accept responsibility for any returned products until a member of staff has viewed and signed for their receipt. Products must be safely packaged to prevent any damage. We recommend the use of a Recorded Delivery Service.
You cannot cancel your order if you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products are not affected.
Any damaged products or breakages must be notified to us in writing within three days of receipt of the goods.
Any refunds due will only be issued to the same credit or debit card used for the original purchase.
10. Limit of liability
This section (and any other clause excluding or restricting our liability) applies to our directors, officers, employees, subcontractors, agents or affiliated companies as well as to us.
Our liability to you in connection with any order will not exceed the total price charged for the relevant goods. |
